Welcome to Connexus Credit Union
How you became a Connexus member
You recently opened a loan with our partner, PatientFi. Within your financing agreement, you agreed to become a member of our credit union so we could help finance your loan.
The loan agreement you signed with PatientFi authorized the assignment of your loan to Connexus and your membership application (see a sample of the agreement).
We’re excited to have you as a member of our credit union. Welcome!
FINANCING AGREEMENT
What this means for you
Terms and rate
Nothing about your loan has changed. Your rate, term, and payment are the same.
Making payments
You will send loan payments to our partner, PatientFi. See how to make loan payments.
New savings account
We deposited the first $5 to get you started. Read more about why you have this account.
How to pay your loan
Online
Important: You will make payments to PatientFi.
Use PatientFi’s online payment portal to make loan payments, review recent loan activity, and see payment history and statements.
Please make checks payable to PatientFi and send to:
PatientFi
PO Box 679220
Dallas, TX 75267-9220
Have questions?
Call or email PatientFi to get help with payments, loan questions, and more.
FAQs: You Asked. We Answered.
FAQ Form – Onboarding
Can’t find what you’re looking for? Ask us!
New Members – All
Where can I learn more about Connexus?
To read more about Connexus Credit Union, please visit our About Us page. You can also explore our website to learn about the perks of membership and see our line of financial products.
Can I close my account and end my Connexus membership?
Your Connexus Member Share Savings Account must remain open until your loan balance is paid off. Once the loan is paid off, we will be happy to close your account and send you the remaining balance, if you choose.
Will I receive any fees on my Connexus Member Share Savings Account?
No, we have waived all savings account fees until your loan balance is paid off.
Am I required to use my Connexus Member Share Savings Account?
If you choose not to actively use your Connexus Member Share Savings Account, that’s okay. However, Connexus offers some of the nation’s highest deposit yields and competitive loan rates. Check out our rates.
New Members – PatientFI
Will I receive statements from Connexus?
Yes, you’ll receive quarterly Membership Savings Account statements from Connexus as long as your membership remains open. This statement reflects the balance of your Membership Savings Account and is not a bill.
If you would prefer to receive eStatements instead of paper statements, here is how to subscribe.
Who do I contact if I have questions about my loan?
Please contact PatientFi if you have questions about your loan terms, rates, payoffs, and standard payments. They can be reached at 877.312.3625 from 8 AM to 5 PM CT, or by email at PatientFi@youronlineaccount.com.
Why do I have a Member Share Savings Account?
As a member-owned credit union, each Connexus member is required to have a Member Share Savings Account. This account represents your share in our credit union. Your loan agreement with PatientFi authorized this account to be opened on your behalf. We have deposited $5 in your account to get you started. This account must remain open until your loan balance is paid off.
Do I make my loan payments to Connexus or to PatientFi?
Your loan payments will be made to PatientFi.
To review options for making a loan payment, click here.